Returns and Exchange
Return and Exchange
What is your exchange policy?
Your happiness is important to us. We also love to listen to people who matters most: YOU. If for any reason you are unsatisfied with our products, kindly let us know why and:
1) Simply message us at our Facebook/Instagram page (links are listed on our footer)
2) Email us at email@example.com
3) Return the products within 10 business days from delivery date
4) Items must not be used more than 20% of the original weight/volume.
5) Items must be in the same condition as when you received it.
6) Items must be in the original packaging including the box (if applicable).
7) We reserve the right to replace an equivalent product at our discretion.
How do I return the products?
You will receive a response from us indicating the shipping address that you need to return the items.
You will be responsible for paying for your own shipping costs for returning your item. Kindly ensure the products are in the original shipping package.
How about damaged or faulty products?
Your ultimate joy when using our products is most important to us. For damaged product and faulty products, immediately contact us at firstname.lastname@example.org or Whatsapp 012 229 0122 and we will advise you on how to resolve it.
If it cannot be resolved, upon receiving the damaged or faulty item from you, and after verification, we will then ship a replacement to you.
*Original packaging and Order ID must be included
When can I hear from you?
Returns and exchanges will be processed on a case to case basis. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If it is approved, then your refund/exchange may be processed in either store credit or a replacement, within a certain amount of days which will be specified via email.