Frequently Asked Questions
This section touches on FAQ. We have a section on guide by skin type and product tutorial.
FAQ
What is Pureness. Honest. Goodness?
We believe in empowering consumers with natural, organic and ethical products in the purest from our bodies could consume. We believe in values first before products and we care about the community involved in our supply chain including you as consumers and the community at large. This is reflected in our Social Goodness principles. Natural goodness must be shared and we make available this choice instead of commercially mass produced products. Our Goodness Guarantee ensures the ingredients used are exactly as published and we use it first! Skin care products will be the primary focus and we look forward to adding more.
- Browse our website to find the product you like or from the search bar. Head to SHOP in the menu to view all products.
- Select the product you wish to purchase and either ADD TO CART or BUY. The selection will be added to your shopping cart automatically. Continue shopping.
- To review your selection, click on the SHOPPING CART. It is an icon of a basket/cart located at the top right corner of the page. You can also click here.
- Proceed to CHECKOUT and you will see your items chosen in your SHOPPING CART. If the items or quantities are not what you desired, remove it or simply reset and start over again.
- Enter your Billing Address (must be the same with your credit card details if you choose to pay via credit card). You can choose a different Shipping Address if you tick “Ship to a different address”.
- Shipping charges will be reflected upon entry destination country, state and postcode. International shipping charges will be reflected upon completion of City and Country fields.
- Enter any notes you wish to notify us.
- Key in coupon code if any. Generally, only one coupon code can be used at any one time. Normally coupon codes do not apply to items on sale.
- Payment : You can choose either to pay with International Credit/Debit Cards (Paypal or iPay88) or Online Bank Payment (MOLPay). Select your choice.
- At the Checkout page, click on Proceed or Place Order to pay.
- For Credit Card option (you do not need to register with Paypal), choose the latter option using Credit Card on the PayPal page.
- Upon completion of payment, you will get the order confirmation via email.
- You will receive email notification upon order completion and subsequently delivery tracking number as soon as it is being shipped via courier service provider.
If you choose to order and make payment to us manually, kindly message us over Instagram, Facebook, Whatsapp (012-2290122) or email us. Prices will be the same as the ones (including any promotion or discounts) we have at our online store.
You can place the order by informing us via channels above and make instant payment accordingly as below:
Is the transaction safe and secure?
Absolutely safe! The entire transaction is completed on a secure server through MOLPay, iPay88, GrabPay, Boost or PayPal. We choose payment gateways which comply with PCI DSS standards. Your banking/ewallet/credit card credentials are encrypted and do not go through our server. In other words, when making payment, the interface that you use comes from MOLPay, iPay88, GrabPay, Boost or PayPal. All information related to the payment process, including credit card details do not pass through us. We only get the payment confirmation from the payment gateway providers so you can have peace of mind when shopping with us.
MOLPay, iPay88, PayPal and other payment gateway providers we use have world class encryption technology to ensure your information is protected in line with global payment standards.
If you are not sure, feel free to make manual bank transfer to our company Maybank account. Details are :
Savanna Goodness Sdn Bhd
Maybank
5123 5261 7561
Contact : 012-2290122
Can I pay using a international credit or debit card?
Yes you can. We use iPay88 or PayPal to securely process your credit/debit card transaction with us. Payment via Credit/Debit card can be done at the Checkout page. iPay88/MOLPay are secure payment gateways. You do not need to register with PayPal. Just proceed to “Pay with a Credit/Debit Card” option. There are no additional charges on your end.
Are there any other modes of payment?
Currently we only accept bank transfer to our company Maybank account, MOLPay (online bank instant transfer) and Credit/Debit Card (via iPay88 or PayPal). We will add other modes of payment when it is available.
Refer here
What happens if the product was not as what it was described?
For natural skincare products, there may be rare instances of discoloration and textural changes, but rest assured the quality and efficacy of it will be maintained. Natural ingredients differ by batches and season and because it is not synthetically produced, therefore variations are absolutely normal. Do contact us and we will be able to help. We wish our customers to be happy using our products.
I received the wrong or different order. What should I do?
We strive to ensure an wonderful shopping experience. If we had made a mistake, we apologize and would respond as quickly as possible. Contact us at hello@savannagoodness.com or Whatsapp us at 012 229 0122 with your order ID and we will respond as quickly as possible to rectify the situation. For quicker response, message us at our Facebook or Instagram page.
I subscribed but I did not receive any email
As soon as you register your email with us, you will get an email almost instantly. Please check your junk folder as it ends up there most of the time. If there is still none, please register again or message us via our social media pages.
What are the benefits of registering as a member?
We run numerous campaigns and promotions as well as new product introduction and various tips on skincare, health and kids space. You will be surprised at the goodies you get as a member!
Do I need to register as a member to shop?
No you do not. You can make a purchase without signing as a member. However, we do offer gifts vouchers and store credit campaigns occasionally.
I forgot my password!
Go to the Login Page and then click the Forgot Your Password. Kindly provide your email which you registered with. An email requesting you to reset your password will be sent shortly. If the email had not been received, kindly check your junk mail folder.
Contact us for assistance if the issue still persists.
How do I contact you?
You can reach us via our social media pages. Details are here.
What is your phone number?
You can Whatsapp us at +6012-229 0122.
What do i get when i subscribe to your newsletter?
We offer goodies from time to time as well as promotional campaigns and giveaways! We also share tips on skincare, health and kids space especially related to natural, organic and ethical products.
From time to time we give a discount for our newsletter subscribers valid for first time online customers. Subscribe so that you won’t miss out!
How do I subscribe?
You can subscribe at our footer or subscribe page.
How do I unsubscribe?
We respect you opt out choice and you can unsubscribe anytime at the bottom of the newsletter or email us at hello@savannagoodness.com. Do allow up to two weeks for our system to effect the opt-out cycle reset.
Refer here
Do you offer corporate gift and purchase program?
How do I use my voucher/coupon?
1) Go to CHECKOUT after adding your product to the cart
2) Enter the code in the indicated box
3) Kindly ensure the voucher is still valid
4) You can only use the code once per order checkout
5) Vouchers cannot be combined with other promotions or discounts unless indicated otherwise
Can a voucher/coupon be used on discounted items?
Voucher and coupons can only be used on regular price items unless otherwise stated.
The voucher code does not work. What is wrong?
If you come across issues with the voucher code, try the following :
1) Sign in as member or subscribe our newsletter for upcoming offers
2) Check if there is a minimum purchase required
3) Check if the voucher had expired
4) Voucher can only be used once per checkout
5) Voucher codes to be entered at the checkout page
Can vouchers be used together with store credit/gift card?
Yes. Vouchers could be together with gift cards and store credit as long as the vouchers usage conditions are met (refer to the previous question)
assistance.
I still couldn’t resolve my coupon code issue.
Contact us at hello@savannagoodness.com or WhatsApp 012 229 0122 for assistance.
